If you want to cancel an order, you must submit a CANCELLATION REQUEST form within 12 hours of the order being placed.
Please Note: In an effort to process and ship orders as quickly as possible in accordance with our SAME DAY SHIPPING promise, we cannot guarantee that your cancellation request will be accepted. Because of our "Fast and Free" shipping process, your order may have already been processed and shipped by the time you submit a cancellation request. If this is the case, you will need to follow through with the normal return policy as stated on our return policy page.
Cancelled orders are subject to a 7% restocking fee due to the credit card processing and age verification fees incurred in the process of taking your order. This means that if your cancellation request is accepted, you will receive a refund minus 7% of the total order value. For example, if your order was $20, you will receive a refund in the amount of $18.60.
If you have any further questions, please contact us via email at firstname.lastname@example.org