Shipping and Handling
At Chief Shop, WE OFFER FREE SHIPPING ON ORDERS OVER $50. We provide same day shipping for orders received, processed and verified by 3:00 P.M. ET (Eastern Time) Monday – Friday. Orders received after these times will be processed the next business day.
We process orders from 9:00AM ET – 3PM ET on weekdays and 9:00AM ET – 12PM on Saturdays.
We do not process orders on Sunday and major U.S holidays.
We ship domestically, only within the United States. We will not ship to FPO/APO addresses. We do not ship Delta 8, Delta 10, THC-O and THC-P to the following states: Alaska, Colorado, Delaware, Idaho, Iowa, Montana, North Dakota,Oregon, Rhode Island ,Vermont, Utah, and Washington.
All orders are shipped from Kenilworth NJ, 07033.
Once your order has been shipped, the tracking number will be sent to the email address registered to your account.
Incomplete or Incorrect Address Submissions:
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. Orders that are returned to sender will be canceled and refunded minus the cost of shipping (when shipping was free) and a 15% processing fee.
Lost & Undelivered Packages:
A package will be considered “Lost” after 15 business days have elapsed from the date of its initial mailing. If you have not received your package after 15 business days, we will either refund or reship your order. Please contact email@example.com if you notice that your order has not been delivered by the expected delivery date. For orders with Route + Shipping Protection, scroll down to the “Route Package Protection Policy” section.
Stolen packages are not the responsibility of Chief Shop, and any issues arising from packages that were delivered not received must be resolved by the customer, with the postal carrier in use. Furthermore, once the status of the tracking has been updated to “delivered” Chief Shop is no longer responsible and will take no further action.
Canceling and Altering Orders:
Orders cannot be altered after they have been placed. If you wish to change your order, you must first cancel your active order using our cancellation request form, then place an order again with the items that you want. Once an order has shipped out, it can no longer be cancelled.
Due to the volume of orders Chief.Shop receives and in our efforts to provide the most expedient service to our customers, once an order has been placed, we cannot guarantee that it can be altered, changed, or canceled upon your request.
ROUTE PACKAGE PROTECTION POLICY
Route Package Protection covers lost, stolen, and damaged items that fit the following criteria. Review the policies to understand what lost, stolen, and damaged items Route will cover. To file a shipping claim on an order with Route + Shipping Protection, click here.
Note: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.